General Questions

Q: What is an auction house?
A: An auction house is a company or institution that facilitates the buying and selling of items (art, antiques, real estate, collectibles, etc.) through competitive bidding, either live, online, or via sealed bids.

Q: Who can participate in an auction?
A: Anyone over the age of 18 with valid identification and the required registration or deposit (if applicable) can participate.

Q: What types of items do you auction?
A: We auction a variety of items including fine art, antiques, jewellery, collectibles, real estate, vehicles, and estate items. Specific categories may vary by auction.

Before the Auction

Q: How do I register to bid?
A: You can register online through our website or in person at the auction house. A valid ID and sometimes a deposit or credit card may be required.

Q: Can I inspect items before bidding?
A: Yes. We offer preview days before each auction where you can inspect the items in person or view detailed photos and descriptions online.

Q: Is there a catalog available?
A: Yes. A full catalog of items is available online, and printed copies may be available at the auction site or upon request.

Bidding Process

Q: How do I place a bid?
A: Bids can be placed in person, online, by phone, or through absentee (proxy) bidding, depending on the auction format.

Q: What is a reserve price?
A: A reserve price is the minimum amount the seller is willing to accept. If bidding does not meet this amount, the item will not be sold.

Q: What happens if I win an item?
A: You will receive an invoice with payment instructions. Once payment is received, arrangements can be made for pickup or delivery.

Payment & Fees

Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, certified checks, and sometimes cash. Please check specific auction terms.

Q: Are there any fees or commissions?
A: Yes. A buyer’s premium (a percentage added to the final bid) is typically applied. Sales tax may also apply unless you provide a resale certificate.

Q: When is payment due?
A: Payment is typically due within 2–5 business days after the auction. Exact terms will be stated in the auction agreement.

Shipping & Pickup

Q: Do you offer shipping?
A: No. We can however provide details for shipping through trusted third-party services. Shipping fees are the buyer’s responsibility.

Q: Can I pick up my item in person?
A: Yes. Pickup dates and times will be listed in the auction details. Please bring identification and your invoice.

Selling at Auction

Q: How can I sell something through your auction house?
A: Submit photos and descriptions of your item via our email or visit us for an appraisal. Our specialists will evaluate and guide you through the process.

Q: Are there fees to sell an item?
A: Yes. A seller’s commission will apply. Additional fees may include photography, cataloging, and insurance.

Q: What if my item doesn’t sell?
A: If your item doesn’t meet its reserve, you can choose to relist it, lower the reserve, or have it returned.

Other Questions

Q: Can I attend the auction without bidding?
A: Our auctions are on-line, and you're welcome to watch live through our website.

Q: How do I stay informed about upcoming auctions?
A: You can sign up for our newsletter, follow us on social media, or check our website regularly for updates.